Venue Operator Terms and Conditions

1. Acceptance of Terms

By accessing the Volt Admin web portal, listing a venue, or managing bookings on behalf of a venue (collectively, the "Admin Portal"), you agree to be legally bound by these Venue Operator Terms and Conditions ("Operator Terms").

If you do not agree to these Operator Terms, you must not use the Admin Portal.

These Operator Terms constitute a binding legal agreement between you (and, where you act for an organisation, that organisation) and VOLTLK (PVT) LTD ("Volt", "we", "us", or "our"), a company incorporated in Sri Lanka (Company Registration No. PV 00370874).

If you also book venues as a player through the Volt mobile app, the separate Player Terms and Conditions apply to that activity.

1.1 Authority to Bind

If you accept these Operator Terms on behalf of an organisation, you represent that you have authority to bind that organisation. "You" then refers to both you and that organisation.

2. Description of the Platform

Volt is a sports venue booking marketplace that connects:

• Players: individuals who discover and book sports courts and facilities through the Volt mobile app
• Venue Operators: businesses and individuals who list and manage sports venues through the Volt Admin web portal

Volt acts as a technology intermediary. We do not own, operate, inspect, or control any physical sports venue listed on the Platform. The contract for a sports session is between the player and you.

The Admin Portal includes venue and court management, booking management, manual payment logging and verification, customer records, notifications, and, subject to your subscription plan, analytics, reporting, and team features.

3. Operator Accounts

3.1 Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract.

By listing a venue, you further represent that:

• You are the owner or an authorised representative of the venue
• The venue holds all necessary licences, permits, and approvals to operate as a sports facility in Sri Lanka
• All information you provide about the venue is accurate and current

3.2 Account Provisioning

Admin Portal accounts are created by invitation from Volt or from an existing administrator in your organisation. Each account is personal to the individual named on it.

You are responsible for all activity that occurs under your account. Keep your password confidential and do not share administrator credentials: including with colleagues, who must be issued their own accounts.

3.3 Account Accuracy

You must provide accurate, current, and complete information and keep it updated. Providing false information may result in immediate account suspension.

3.4 Staff Access

You are responsible for the acts and omissions of every account you invite into your organisation, and for removing access promptly when a staff member leaves.

4. Operator Responsibilities

As a venue operator, you are responsible for:

• Maintaining accurate venue information, pricing, and slot availability
• Honouring confirmed bookings
• Promptly processing or rejecting booking requests within the timeframes you set
• Handling payment receipt, verification, and refunds for your venue
• Complying with all applicable Sri Lankan laws, including consumer protection and health and safety regulations

4.1 Volt's Role for Operators

Volt provides the technology platform for you to manage bookings and interact with players. We are not your agent, partner, or employer. You set your own pricing, cancellation policies, and operating hours.

4.2 Cancellations by You

If you cancel a confirmed booking, the player is entitled to a full refund of any amount already paid, and you are responsible for issuing it. You must publish a cancellation policy and apply it consistently.

5. Payments, Fees and Subscription

5.1 Payment Collection

Payments for bookings at your venue are collected by you, not by Volt. Volt currently supports:

• Cash: paid directly at the venue
• Bank transfer: paid to your nominated bank account, with the player uploading a payment slip for your verification

No card payments are currently processed through the Platform. Volt does not store bank card details.

5.2 Your Bank Details

Where you provide bank account details so players can pay you by transfer, those details are displayed to players making a booking at your venue and are stored as described in the Venue Operator Privacy Notice. You are responsible for the accuracy of these details.

5.3 Pricing

All prices are displayed in Sri Lankan Rupees (LKR) and are set by you. Volt does not set venue pricing and is not responsible for pricing errors you make.

5.4 Platform Fee and Commission

Volt may charge a platform service fee and/or commission on bookings made through the Platform. The applicable rates are shown in the Admin Portal. Volt reserves the right to change its fee structure with 30 days' notice.

5.5 Subscription

Access to the Admin Portal is subject to the applicable subscription plan (free tier or premium) as described in the platform's module documentation. Premium features require an active paid subscription. Subscription fees, payment terms, and upgrade/downgrade procedures are governed by the separate Operator Agreement or as displayed in the platform.

5.6 Disputes with Players

Payment disputes (e.g., overcharging, double payments) are primarily between you and the player. Volt will provide reasonable assistance in resolving disputes but is not a party to the payment transaction.

6. Player Data and Data Protection

This section is central to these Operator Terms. Through the Admin Portal you will receive personal data belonging to players, and you are accountable for how you handle it.

6.1 Data You Receive

When a player books your venue, you receive the player's name, contact information, and booking details as necessary to service the booking, together with payment status and any uploaded payment slip.

6.2 Permitted Use

You must use player personal data only for the purposes of servicing that booking and operating your venue. In particular, you must not:

• Use it for unsolicited marketing
• Share, sell, or transfer it to any unauthorised third party
• Retain it longer than necessary for the booking and your legal record-keeping obligations
• Attempt to access data belonging to any other organisation on the Platform

6.3 Your Own Obligations

You are an independent controller of the player data you receive and are responsible for complying with the Personal Data Protection Act No. 9 of 2022 (PDPA) and any other applicable data protection law in your own right, including responding to data subject requests that you receive directly.

6.4 Security

You must keep your credentials secure, use individual accounts for each staff member, and notify Volt at privacy@volt.lk without undue delay if you become aware of any unauthorised access to or disclosure of player data obtained through the Platform.

6.5 Walk-in and Manually Entered Customers

Where you record a customer manually (a walk-in booking), you confirm that you have a lawful basis to enter that person's details into the Platform and to have Volt process them on your behalf for the purpose of the booking.

6.6 Consequences

Misuse of player data is a material breach of these Operator Terms and may result in immediate suspension of your organisation's access, in addition to any liability you incur directly to the affected individuals or to regulators.

7. Acceptable Use

The following are strictly prohibited:

• Circumventing or tampering with the Platform's booking system, slot availability, or payment flows
• Using automated tools (bots, scrapers) to access or interact with the Platform
• Reverse engineering, decompiling, or attempting to extract the Platform's source code
• Creating fake bookings, fake reviews, or false reports
• Listing venues you are not authorised to represent
• Attempting to access another organisation's data

Violation may result in immediate account suspension, permanent ban, and where appropriate, legal action.

7.1 Content You Submit

Venue descriptions, photos, and other content you submit remain your property. By submitting content, you grant Volt a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute that content within the Platform for the purpose of providing the service. You are responsible for the accuracy and lawfulness of that content, and you must hold the necessary rights to any image you upload.

8. Intellectual Property

All content, features, branding, software, and technology of the Platform (including but not limited to the Volt name, logo, UI design, source code, and database structure) are owned by or licensed to Volt and are protected by Sri Lankan and international intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Admin Portal for its intended purposes. This licence does not grant you any right to:

• Copy, modify, or create derivative works based on the Platform
• Sublicense, sell, or transfer your access
• Remove any proprietary notices or labels

9. Privacy

Your use of the Admin Portal is also governed by our Venue Operator Privacy Notice, which is incorporated into these Operator Terms by reference and explains what personal data we hold about you as an operator. Your obligations regarding players' data are set out in Section 6 above.

10. Disclaimers

10.1 Platform Availability

We strive to maintain Platform availability but do not guarantee uninterrupted, error-free service. The Platform may be temporarily unavailable due to maintenance, technical failures, or circumstances beyond our control.

10.2 No Guarantee of Business

Volt does not guarantee any level of bookings, revenue, or player traffic to your venue.

10.3 As-Is Service

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF SRI LANKA:

1. Volt's total liability to you arising out of or in connection with these Operator Terms or your use of the Platform shall not exceed the greater of: (a) the total fees paid by you to Volt in the 12 months preceding the event giving rise to the claim, or (b) LKR 10,000.

2. Volt shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, loss of goodwill, or loss of a booking opportunity, whether arising in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.

3. Nothing in these Operator Terms limits liability for: (a) death or personal injury caused by Volt's negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under Sri Lankan law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Volt, its directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Operator Terms
• Your use of the Platform
• Any content you submit through the Platform
• Your handling of player personal data, including any breach of Section 6
• The condition, safety, or operation of your venue
• Your violation of any applicable law or the rights of any third party

13. Third-Party Links and Services

The Platform may contain links to third-party websites or integrate with third-party services (e.g., Google Maps for venue location). These are provided for convenience only. Volt does not endorse and is not responsible for the content, privacy practices, or terms of any third-party service.

14. Suspension and Termination

14.1 By You

You may stop using the Admin Portal at any time and request closure of your operator account by contacting support@volt.lk. You remain responsible for honouring bookings already confirmed at the time of closure. Closure is subject to our data retention obligations as described in the Venue Operator Privacy Notice.

14.2 By Volt

We may suspend or terminate your access, with or without notice, if:

• You breach these Operator Terms
• You engage in fraudulent, abusive, or illegal activity
• You misuse player personal data
• Your subscription payment is overdue
• Your account is inactive for more than 24 months
• We are required to do so by law

14.3 Effect on Bookings

Where practicable, we will allow confirmed bookings to be honoured or will notify affected players. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including Sections 6, 8, 11, 12, and 15) will continue to apply.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Operator Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law principles.

15.2 Informal Resolution

We encourage you to contact us first at support@volt.lk to resolve any dispute informally. We will make reasonable efforts to resolve your concern within 30 days.

15.3 Formal Dispute Resolution

If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the courts of the Western Province, Sri Lanka. Both parties consent to the personal jurisdiction of such courts.

16. Changes to These Operator Terms

We may amend these Operator Terms from time to time. When we make material changes, we will:

• Update the Version and Last Updated fields at the top of this document
• Notify you via in-app notification and/or email at least 14 days before the changes take effect
• Ask you to accept the new version when you next sign in to the Admin Portal, where renewed consent is legally required

If you continue to use the Admin Portal after the effective date of the revised Operator Terms, you are deemed to have accepted the changes.

17. General Provisions

17.1 Entire Agreement

These Operator Terms (together with the Venue Operator Privacy Notice and any Operator Agreement) constitute the entire agreement between you and Volt regarding your use of the Admin Portal, and supersede all prior agreements or understandings.

17.2 Severability

If any provision is found to be unlawful or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

17.3 Waiver

Volt's failure to enforce any right or provision does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign your rights or obligations without our prior written consent. Volt may assign these Operator Terms or its rights hereunder without restriction.

17.5 Force Majeure

Volt is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, pandemics, government actions, or infrastructure failures.

17.6 Language

These Operator Terms are written in English. In the event of any conflict between a translation and the English version, the English version prevails.

18. Contact Us

VOLTLK (PVT) LTD Company No. PV 00370874 · Sri Lanka

General enquiries: hello@volt.lk
Support: support@volt.lk
Legal / compliance: legal@volt.lk
Privacy: privacy@volt.lk
Business hours: Monday–Friday, 9:00 AM – 5:30 PM (SLST, UTC+5:30)