Player Terms and Conditions

1. Acceptance of Terms

By downloading the Volt mobile application, registering a player account, or using any Volt player service (collectively, the "Platform"), you agree to be legally bound by these Player Terms and Conditions ("Terms").

If you do not agree to these Terms, you must not use the Platform.

These Terms constitute a binding legal agreement between you and VOLTLK (PVT) LTD ("Volt", "we", "us", or "our"), a company incorporated in Sri Lanka (Company Registration No. PV 00370874).

If you manage a sports venue through the Volt Admin web portal, the Venue Operator Terms and Conditions apply to that activity instead. Holding a player account and an operator account means both sets of terms apply, each to its respective use.

For minors: The Platform is intended for users aged 18 and above. If you are under 18, you may only use the Platform with the active involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf. We reserve the right to terminate accounts found to belong to minors without prior notice.

2. Description of the Platform

Volt is a sports venue booking marketplace that connects:

• Players: individuals who discover and book sports courts and facilities through the Volt mobile app
• Venue Operators: businesses and individuals who list and manage sports venues through the Volt Admin web portal

Volt acts as a technology intermediary between players and venue operators. We do not own, operate, inspect, or control any physical sports venue listed on the Platform. The contract for a sports session is between you and the venue operator.

The player-facing Platform includes:

• Venue and court discovery
• Real-time slot availability and booking
• Manual payment logging (cash and bank transfer)
• Payment slip upload for bank transfer verification
• Community features: player connections, challenges, game invites, teams, and leaderboard
• Push notifications for booking events

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to register an account.

3.2 Registration

To use most features, you must create an account by providing:

• A valid email address
• A secure password, OR signing in via Google (OAuth 2.0)
• Your full name and a unique gamertag

You are responsible for all activity that occurs under your account. Keep your password confidential and do not share your account credentials with anyone.

3.3 Gamertag

Your gamertag is your public-facing identity on the Platform. By choosing a gamertag, you confirm that:

• It does not impersonate another person or brand
• It does not contain offensive, obscene, or defamatory content
• It is unique to you on the Platform

We reserve the right to require you to change a gamertag that violates these requirements.

3.4 Account Accuracy

You must provide accurate, current, and complete information during registration and keep your account information updated. Providing false information may result in immediate account suspension.

3.5 One Account Per Person

Each person may hold only one player account. Duplicate accounts may be merged or removed at our discretion.

4. Booking Policy

4.1 How Bookings Work

When you select and confirm a time slot on the Platform, a reservation is created and held for a limited time (the "reservation window") to allow you to complete payment. The booking is not confirmed until either:

• The venue operator manually confirms it (where operator approval is required), or
• Payment is received and acknowledged per the venue's payment policy

4.2 Reservation Expiry

If payment or confirmation is not completed within the reservation window, the slot is automatically released and made available to other users. Volt is not liable for expired reservations.

4.3 Slot Accuracy

Volt displays slot availability as provided by venue operators in real time. We cannot guarantee that a slot will remain available between the time you view it and the time you complete your booking. If a conflict arises, we will notify you promptly.

4.4 Booking Confirmation

A booking is confirmed when you receive an in-app and/or email notification confirming your reservation. Please retain this confirmation for reference at the venue.

4.5 Player Responsibilities

As a player, you agree to:

• Arrive at the venue on time for your booked slot
• Follow the venue's rules and code of conduct
• Treat venue staff and other players respectfully
• Pay any dues to the venue as agreed at the time of booking

5. Payments

5.1 Payment Methods

Volt currently supports the following payment methods:

• Cash: paid directly at the venue
• Bank transfer: transferring the booking amount to the venue's nominated bank account, with a payment slip uploaded through the app for verification

No card payments are currently processed through the Platform. Volt does not store any bank card details.

5.2 Pricing

All prices are displayed in Sri Lankan Rupees (LKR) and are set by the venue operator. Volt does not set venue pricing and is not responsible for pricing errors made by venue operators.

5.3 Platform Fee

Volt may charge a platform service fee on bookings. Where a fee applies, the amount is itemised and shown to you before you confirm your booking, so you always see the total you are paying. Volt reserves the right to change its fee structure with 30 days' notice.

5.4 Payment Slips

When paying by bank transfer, you must upload a clear image of your payment slip through the app within the time specified by the venue. The image is used solely to verify your payment with the venue operator. Payment slip images are stored securely and subject to our Privacy Notice.

5.5 Disputes with Venues

Payment disputes (e.g., overcharging, double payments) are primarily between you and the venue operator. Volt will provide reasonable assistance in resolving disputes but is not a party to the payment transaction.

6. Cancellations and Refunds

6.1 Cancellation by You

Cancellation policies are set by individual venue operators. The applicable policy will be displayed on the venue or booking details page before you confirm. By confirming a booking, you agree to that venue's cancellation terms.

Common cancellation scenarios:

• Full refund: cancellation made before the venue's cutoff period (e.g., 24 hours before the slot)
• Partial refund or no refund: late cancellations or no-shows, as per the venue's policy
• Credit: some venues may issue a credit toward a future booking in lieu of a cash refund

6.2 Cancellation by Venue

If a venue cancels your confirmed booking, you are entitled to a full refund of any amount already paid. We will notify you as soon as the venue notifies us. Volt is not liable for losses (e.g., travel costs, equipment hire) resulting from a venue cancellation beyond refunding the booking amount.

6.3 Cancellation by Volt

Volt may cancel bookings in exceptional circumstances (e.g., platform error, fraud, force majeure). In such cases, you will receive a full refund of any amount paid.

6.4 Refund Processing

Refunds are processed via the original payment method where technically possible. Cash refunds must be collected from the venue. Bank transfer refunds are issued to the account from which the original transfer was made. Refund processing time depends on the payment method and may take up to 10 business days.

7. Community Features and User Conduct

7.1 Acceptable Use

By using the Platform's community features (connections, challenges, game invites, teams, leaderboard, and player profiles), you agree to:

• Treat other users with respect
• Not send unsolicited, harassing, or offensive messages or challenges
• Not impersonate any person or create misleading profiles
• Not use the Platform to promote illegal activity

7.2 Prohibited Conduct

The following are strictly prohibited:

• Circumventing or tampering with the Platform's booking system, slot availability, or payment flows
• Using automated tools (bots, scrapers) to access or interact with the Platform
• Reverse engineering, decompiling, or attempting to extract the Platform's source code
• Submitting fraudulent payment slips
• Creating fake reviews, fake bookings, or false reports
• Reselling or subletting bookings without the venue operator's explicit consent

Violation of these prohibitions may result in immediate account suspension, permanent ban, and where appropriate, legal action.

7.3 User-Generated Content

You retain ownership of content you submit (profile photos, bios, gamertags). By submitting content, you grant Volt a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute that content within the Platform for the purpose of providing the service.

You must not submit content that:

• Infringes any third party's intellectual property, privacy, or other rights
• Is unlawful, defamatory, obscene, threatening, or constitutes hate speech
• Contains malware, viruses, or malicious code

We reserve the right to remove any content that violates these Terms without notice.

7.4 Reporting Violations

If you encounter content or behaviour that violates these Terms, please report it to support@volt.lk. We will review reports and take appropriate action.

8. Intellectual Property

8.1 Volt's Property

All content, features, branding, software, and technology of the Platform (including but not limited to the Volt name, logo, UI design, source code, and database structure) are owned by or licensed to Volt and are protected by Sri Lankan and international intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purposes. This licence does not grant you any right to:

• Copy, modify, or create derivative works based on the Platform
• Sublicense, sell, or transfer your access
• Remove any proprietary notices or labels

8.2 Third-Party Content

Venue descriptions, photos, and other content submitted by venue operators remain their property. Volt is not responsible for the accuracy or completeness of venue-operator-submitted content.

9. Privacy

Your use of the Platform is also governed by our Player Privacy Notice, which is incorporated into these Terms by reference. Please read it carefully to understand how we collect, use, and protect your personal data, including what is shared with the venue operator when you make a booking.

10. Disclaimers

10.1 No Warranty on Venue Services

Volt makes no representations or warranties about the quality, safety, condition, or suitability of any sports venue listed on the Platform. All bookings are made at your own risk. You are responsible for assessing whether a venue and its facilities are appropriate for your needs.

10.2 Platform Availability

We strive to maintain Platform availability but do not guarantee uninterrupted, error-free service. The Platform may be temporarily unavailable due to maintenance, technical failures, or circumstances beyond our control.

10.3 Slot Accuracy

Real-time slot data is sourced from venue operators. Volt does not guarantee the accuracy of availability information and is not liable for slots that are unavailable at the time of booking attempt due to concurrent bookings or operator error.

10.4 As-Is Service

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF SRI LANKA:

1. Volt's total liability to you arising out of or in connection with these Terms or your use of the Platform shall not exceed the greater of: (a) the total fees paid by you to Volt in the 12 months preceding the event giving rise to the claim, or (b) LKR 10,000.

2. Volt shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, loss of goodwill, or loss of a booking opportunity, whether arising in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.

3. Nothing in these Terms limits liability for: (a) death or personal injury caused by Volt's negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under Sri Lankan law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Volt, its directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms
• Your use of the Platform
• Any content you submit through the Platform
• Your violation of any applicable law or the rights of any third party

13. Third-Party Links and Services

The Platform may contain links to third-party websites or integrate with third-party services (e.g., Google Maps for venue location). These are provided for convenience only. Volt does not endorse and is not responsible for the content, privacy practices, or terms of any third-party service.

14. Suspension and Termination

14.1 By You

You may delete your account at any time through the app (Profile → Delete Account) or by contacting us at support@volt.lk. Deletion is subject to our data retention obligations as described in the Player Privacy Notice.

14.2 By Volt

We may suspend or terminate your access to the Platform, with or without notice, if:

• You breach these Terms
• You engage in fraudulent, abusive, or illegal activity
• Your account is inactive for more than 24 months
• We are required to do so by law

Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including Sections 8, 10, 11, 12, and 15) will continue to apply.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law principles.

15.2 Informal Resolution

We encourage you to contact us first at support@volt.lk to resolve any dispute informally. We will make reasonable efforts to resolve your concern within 30 days.

15.3 Formal Dispute Resolution

If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the courts of the Western Province, Sri Lanka. Both parties consent to the personal jurisdiction of such courts.

15.4 Consumer Rights

Nothing in these Terms limits or excludes any rights you may have under the Consumer Affairs Authority Act No. 9 of 2003 or any other applicable Sri Lankan consumer protection legislation.

16. Changes to These Terms

We may amend these Terms from time to time. When we make material changes, we will:

• Update the Version and Last Updated fields at the top of this document
• Notify you via in-app notification and/or email at least 14 days before the changes take effect
• Ask you to accept the new version when you next open the app, where renewed consent is legally required

If you continue to use the Platform after the effective date of the revised Terms, you are deemed to have accepted the changes. If you do not accept the revised Terms, you must stop using the Platform and delete your account.

17. General Provisions

17.1 Entire Agreement

These Terms (together with the Player Privacy Notice) constitute the entire agreement between you and Volt regarding your use of the Platform as a player, and supersede all prior agreements or understandings.

17.2 Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

17.3 Waiver

Volt's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. Volt may assign these Terms or its rights hereunder without restriction.

17.5 Force Majeure

Volt is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, pandemics, government actions, or infrastructure failures.

17.6 Language

These Terms are written in English. In the event of any conflict between a translation and the English version, the English version prevails.

18. Contact Us

VOLTLK (PVT) LTD Company No. PV 00370874 · Sri Lanka

General enquiries: hello@volt.lk
Support: support@volt.lk
Legal / compliance: legal@volt.lk
Business hours: Monday–Friday, 9:00 AM – 5:30 PM (SLST, UTC+5:30)